Greens senator Sarah Hanson-Young has spoken about the resignation of the Optus chief executive yesterday.
Hanson-Young quizzed former Optus boss Kelly Bayer Rosmarin at a Senate hearing into the telco’s outage last week.
She told ABC TV this morning that Bayer Rosmarin had taken the “ultimate responsibility” for the Optus network failure.
But the senator said it was now time for Optus to restore trust with the Australian people, and fix how they handle a crisis.
“It’s so clear from the evidence that we’ve seen in the Senate inquiry thus far that they just were not prepared. And they were terrible at communicating to their customers,” Hanson-Young said on ABC News Breakfast.
She said the incident showed how out-of-touch and out-of-date the rules and regulations are around telecommunications companies.
“We all rely on the use of our mobile phone, on internet data to do so much with our daily lives and we need to make sure the rules and regulations are fit for purpose,” she said this morning.
“We need to make sure we’re putting the rights of the public, the public interest, first and foremost. These are essential services, not just some luxury.”
She said when there’s a major outage people had to transition to other services in certain circumstances, and there was a need for proper compensation.